Protocol is the set of rules which prescribe the conduct or behaviour that is accepted by high ranking Government officials, diplomats and dignitaries around the world. Diplomacy is the art and practice of conducting negotiations. It requires having tact and being non-confrontational.
This is an advanced programme carrying over from the basic Protocol programme that we offer to beginners . Knowledge in diplomacy, protocol and etiquette is important because it promotes thoughtfulness, exceptionally good manners, respect, refinement and consistency in communication and can empower officials with critical skills to succeed in today's complicated global networks.