Protocol is the set of rules which prescribe the conduct or behaviour that is accepted by high ranking Government oﬃcials, diplomats and dignitaries around the world. Diplomacy is the art and practice of conducting negotiations. It requires having tact and being non-confrontational.
This is an advanced programme carrying over from the basic Protocol programme that we oﬀer to beginners . Knowledge in diplomacy, protocol and etiquette is important because it promotes thoughtfulness, exceptionally good manners, respect, reﬁnement and consistency in communication and can empower oﬃcials with critical skills to succeed in today's complicated global networks.